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Q) Body Source Online seems to be cheaper than every online retailer in the UK. Whats the catch?
A) There isn't one! We constantly check our competitors online shops to make sure we are always the cheapest.
It's simple - We are the cheapest online retailer for supplements and vitamins. If however you find any product cheaper elsewhere in the UK we will Price Smash. Just visit any product on our site and hit the Price Smash button.
We also have a Privilege Card scheme which will save you another 10% off. Just see the Privilege Card section on our website for more details.
Q) Can you send me information on your products?
A) Yes! We have invested heavily on our yearly product catalogue and we are happy to send these out Free of Charge to anyone looking for more information. Click on our Brochure Request section on the right hand side of our website and our staff will post one to you with compliments.
We also have Nutritional Consultants on hand via the online chat service who will be happy to answer any questions or queries you may have about any of our products.
Q) Is it secure to order online?
A) Yes! 100% Secure! We pride ourselves in online security. We use the Hacker Secure Checkout process which protects all of your personal details and credit card information from identity theft and credit card fraud.
We use the latest 1024 bit Secure Socket Layer (SSL) supplied by Thawte. All of your information is encrypted and transmitted via our secure connection.
Q) What do you do with my personal details?
A) Nothing! We do not sell or share any of your personal details with any other company. We store your details in accordance with our privacy policy and this will only include your name, email and address for future purchases and to keep you informed of our latest offers.
Q) Can I have My Product sent to my work address? Do I need to sign for it?
A) Yes! You may select a alternative delivery address but you will need to be available to sign for the package. All of our orders are passed through our automated fraud screening system (ICR). If your delivery address fails to meet the required score we will automatically route your parcel to the registered card address.
Q) Are all you items in stock?
A) Yes! All of our items you see online are in stock (over 6000 products). Some of our products are manufactured in the USA and therfore some items will state a delivery period of 4-7 working days. This will be displayed on the product description page.
Q) What if my goods are damaged in the post?
A) Contact Us! We spend a lot of money on secure and safe packaging to ensure your good arrive safely and fully intact. If in the unlikely event your good are damaged, simply return them to us for a immediate replacement. You can find our return information by clicking 'returns' on our website.
Q) Can I track my order?
A) Yes! You can track your parcel using our online tracking system. Just enter your order number in the 'Order No' box on our website. You order number is provided on screen after you have completed the checkout process. You can also find your order number on your invoice which will be emailed to your chosen address, SMS (If you provided a mobile number) and by loggin into your account through our website.
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